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Energy

Streamlining invoicing and reminders for TotalEnergies Belgium

TotalEnergies is a leading global energy company with a strong presence in the oil, gas, and renewable energy sectors. With a rich history and extensive expertise, TotalEnergies plays a vital role in meeting the world's energy needs. The company operates across various segments, including exploration, production, refining, and marketing, delivering innovative energy solutions to customers worldwide.

The challenge

TotalEnergies Belgium faced challenges in their invoicing and reminders process. Sending reminders for 10,000 shipments and managing the time-consuming process of printing and mailing invoices proved to be inefficient and resource-intensive. Additionally, the company required a platform that could handle multi-delivery options, including B2C, B2B, and B2G channels, while ensuring secure and reliable delivery.

The solution

To address these challenges, Unifiedpost provided TotalEnergies with a comprehensive solution that revolutionised their invoicing and reminders process. Leveraging this advanced platform, TotalEnergies gained access to a suite of features designed to streamline operations and enhance customer communication. These features included print and mailing services, e-archive capabilities, invoice payments, and multi-delivery options (including B2C, B2B, and B2G channels through Mercurius).

The benefits

  • Streamlined invoicing process: By utilising our platform, TotalEnergies experiences a streamlined invoicing process. Unifiedpost Group takes care of delivering their invoices through various channels, including email, secured webposts, printing and SMS. This eliminates the need for manual handling and reduces the risk of errors, ensuring timely and accurate delivery.
  • Secure and efficient archive: Unifiedpost Group's e-archive capabilities provide TotalEnergies with a secure and efficient system for storing and managing their invoices and related documents. This facilitates quick and easy retrieval whenever needed, improving document management efficiency and compliance.
  • Seamless payment integration: TotalEnergies leverages our platform for invoice payments, benefiting from a seamless and integrated payment process. By consolidating invoicing and payment functionalities, TotalEnergies streamlines their financial operations and improves cash flow management.
  • Customised reminders: Our platform allows TotalEnergies to send reminders digitally, enhancing customer communication and reducing reliance on manual reminders. This automated process improves efficiency, reduces costs, and contributes to a positive customer experience, ensuring prompt payment and streamlined interactions.
  • Flexible multi-delivery options: Our platform offers TotalEnergies the flexibility to deliver invoices through multiple channels based on customer preferences. Whether it is B2C, B2B, or B2G channels, including Mercurius for government entities, TotalEnergies can cater to the diverse needs of their customers while ensuring secure and reliable delivery.

Conclusion

By implementing our comprehensive platform, TotalEnergies transformed their invoicing and reminders process, overcoming the challenges they faced. With streamlined invoicing, secure archiving, integrated payment capabilities, customised reminders, and flexible multi-delivery options, TotalEnergies experienced improved efficiency, enhanced customer communication, and reduced operational costs. Our partnership with TotalEnergies exemplifies our commitment to delivering innovative solutions that optimise processes, enhance customer experience, and drive business success in the dynamic and evolving energy industry.