LEVEL: Experienced
Unifiedpost Group is a public listed company, with its headquarter in Brussels and offices all around Europe, whose mission is to help customers simplify their business processes like invoicing, payments, financing, identity, through smart, secure, and cloud-based digital platforms. The first Romanian office opened in Timișoara in 2009 and now, in 2021 we are a local team of over 150 software developers, business analysts, QA and support engineers, talented and passionate people are always welcomed. Meet us!
As an Operations Analyst, you will be responsible to:
- Monitor document processing & delivery across to our platforms and services;
- Analyze production processes and reports to ensure that SLA terms are met;
- Detect and register production issues & gather additional information from reporting tools;
- Detect recurring errors, minimize their frequency of occurrence or solve them completely;
- Identify potential operational requirements and opportunities for improvement through data analysis or by testing the applications;
- Maintain databases and perform updates as necessary to ensure accuracy and according to client’s needs;
- Develop new reports and modifying existing ones, both proactively and in response to client requests;
- Create and maintain log event-based alerts;
- Monitor the applications based on automated alerts and determine their impact and urgency of such alerts. Also notify the involved parties if needed and follow up the issue;
- Extend and improve user documentation and knowledge base.
You will need to:
- Be proactive, forward-thinking and; go beyond problem finding by having a problem solving mindset.
- Think about continuous improvement - always find new tools and methods for yourself and your colleagues;
- Be the link between our Service Desk and Support teams;
- Be capable to understand the problem, reproduce it and explain it to any stakeholder;
- Find quick workarounds or fixes to any of the problems that might appear;
- Keep up with the support and product development and be the ‘go-to’ person for functional knowledge.
What you bring:
- Relevant experience working closely with partners and suppliers;
- Proficient with MSOffice (Excel, Word);● Basic understanding of xml, mysql, php would be an asset;
- Capable to synthesize, aggregate and report data according to business-specific needs;
- Detail-oriented, analytical, open-minded and willing to acquire more technical knowledge;
- Challenges: we’re transforming the world of business communications and transactions;
- Responsibility and autonomy: making a difference in decision-making means you take on responsibility, not just tasks;
- You value team effort and act as real team player;
- You are an excellent communicator in English, both written and spoken.
Bottom line:
Everyone pays well in IT, so of course you get an excellent salary, benefits, including working from home. But we’re about more than that:
- Active involvement in a variety of IT & Agile communities, as well as national or international events;
- Active organizers of learning, social and fun events.
You can send your application to hr-romania@unifiedpost.com. We’ll treat it with care.
