Junior Project Manager/Technical Support Specialist

Mission

‍

Purpose of this position is to contribute to the successful execution of the international projects for electronic document exchange. In this role you will also be expected to provide IT related technical support. The planned ratio of split about 60% project and 40% technical support.

‍

Responsibilities 

‍

• Ensure the project support at the required level; follows up the project duties in the different stage of project lifecycle
• Cooperates in assessing the client’s needs and business specification (support will be provided from the line manager)
• Prepares and sends out the agenda for customer meetings, prepares memos and related documentation
• Provides support during the implementation of projects (depending on actual competence level)
• Contributes to the go alive of projects and in the preparation of relevant project documentation
• During the production phase of projects, fulfils the 1st and 2nd level support role: accepts calls from clients, provides advice, registers claims and concerns; with the IT Support team members handles the ticketing requests and ensures SLAs are kept; handles activity workflow and email flows Prepares, maintains, and corrects customer specific mappings, logical sequences, and databases individually and with support
• Negotiates, implements, and administers, minor Change requests initiated from clients

‍

About Unifiedpost

‍

At Unifiedpost Group, our mission is to help customers structure complex financial ecosystems by delivering convenient, smart, digital solutions.

Throughout the world, businesses are digitizing their financial value chain: from contract or order, to invoice, payment, and financing. For this evolution to succeed, there must be a trusted network connecting this diverse ecosystem.

Our secure, cloud-based platform empowers businesses by creating a space where this network can exist and deliver streamlined, automated business functions, from e-invoicing and payments processing, to working capital financing, e-identity solutions and more.

‍

We would be happy to see

Competencies:

‍

• Degree preferably with a qualification in IT related field (for example, business informatics); however relevant experience may outline qualification requirement
• A few years of work experience in a Customer Service, Helpdesk or similar position is desirable but fresh graduates are also welcome
• At least communication level (B2) knowledge of English and Hungarian and German
• Good problem solving and analytical skills
• Organisational skills
• Excellent communication skills

‍

This is what you win

‍

We offer a competitive salary package in line with your experience and qualifications. Extra benefits are flexible hours and home-based working possibilities.

‍

Challenges: we’re transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

‍

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks.

‍

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal.

‍

Unifiedpost Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Unifiedpost Group are subject to some form of background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.

‍

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. As an equal opportunity employer, we welcome applications from all backgrounds. Guided by the OECD Responsible Business Conduct and UN Human Rights principles, we are dedicated to ethical practices and making a positive impact through our innovative solutions.