Customer Success Trainee

About the job

Mission

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Are you passionate about customer service and sales communication? Do you have a knack for sales? Do you enjoy convincing your contacts of the benefits of simplifying administrative and financial processes? Are you motivated by growth and proud to contribute to success? We invite you to read on…

Banqup develops and markets the solution jefacture.com in France on behalf of ECMA, a satellite association of the Order of Chartered Accountants. It is a PA-approved invoice and payment management platform.

As a Customer Success Trainee, you will become an ambassador for the platform. jefacture.com and will help customers register on our platform.

This traineeship offers a unique opportunity to gain hands-on experience in a dynamic FinTech environment.

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Responsibilities 

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This is what we expect of you:

• Customer Support & Onboarding:
  
  • Actively assist customers with registration and initial navigation on the jefacture.com platform, acting as a solution ambassador.
  • Provide first-line support (phone/email) for platform usage and administrative process simplification inquiries.
  • Contribute to the creation of user support documentation (FAQs, tutorials).
• Learning & Contribution:
  
  • Gain hands-on experience in the sales team, developing expertise in IT/cloud solutions.
  • Enhance communication skills and FinTech strategy understanding by participating in client demonstrations and team meetings.
  • Proactively propose ideas to improve the new user onboarding experience.

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About Banqup

At Banqup Group, our mission is to simplify and optimize business operations by helping organizations build strong digital connections with their customers and suppliers. As a leader in financial technology, we streamline and automate business processes with our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.

Our open, cloud-based network connects consumers and organizations—small or large, local or global—and fosters collaboration, digital interactions, document exchange, payments, and cash flow optimization. It also enables us, with our partners, to create complementary data-driven services to support organizational growth.

Within our trusted network, we provide each verified participant with the right tools to digitize and automate their business processes, from order to checkout and from procurement to payment. These tools range from smart mobile and web applications to software integrations and fully documented APIs.

Our vision is to become the leader in all-in-one digital solutions for administrative, financial, and payment processes, as well as for communications between parties. Through cutting-edge technology and a customer-centric approach, the Banqup Group enables businesses to focus on their core operations, while we manage the complexity of their financial and administrative processes.

Take a look at our website for more information.

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We would be happy to see

We are looking for candidates who have:

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• You are currently pursuing or recently graduated with a bachelor's degree in a relevant field (Business, Sales, Finance, etc.).
• You are eager to learn from and contribute to a sales team.
• You are passionate about IT/cloud solutions; an affinity for invoicing and accounting is a plus.
• You are proactive, responsible, and well-organized, with a strong desire to develop these skills.
• You are comfortable speaking in public and are developing good presentation skills

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This is what you win

We offer a standard internship stipend as well as reimbursement of transportation costs. You will benefit from flexible working hours and potential remote work opportunities (two days per week) as part of your experience within the team.

The Banqup Group offers an increasing number of services that require a high level of trust from its clients. Therefore, all positions within its companies are subject to background checks. For most positions, this simply involves verifying your identity and qualifications. For other positions, we may also need to check your criminal record and employment history.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. As an equal opportunity employer, we welcome applications from all backgrounds. Guided by the OECD Responsible Business Conduct and UN Human Rights principles, we are dedicated to ethical practices and making a positive impact through our innovative solutions.