Customer Success Associate

About the position

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Mission

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Are you passionate about customer service and sales communication? Do you have a knack for sales? Do you enjoy convincing your contacts of the benefits of simplifying administrative and financial processes? Are you motivated by growth and proud to contribute to success? We invite you to read on…

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Banqup develops and markets the solution jefacture.com in France on behalf of ECMA, a satellite association of the Order of Chartered Accountants. It is a PA-approved invoice and payment management platform.

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As a Customer Success Associate, you will become an ambassador for the platform. jefacture.com and will help customers register on our platform.

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Responsibilities

• You become the ambassador of jefacture.com which aims to support the entrepreneur in their (financial) management
• You will motivate and assist accounting firms and other resellers in defining and implementing initiatives to engage their clients and convince them to adopt and use jefacture.com. This mission is always carried out in close collaboration with our sales and business development managers.
• You provide administrative support to the accounting firm and/or other resellers in sending mailings, newsletters, webinar invitations, etc.
• You are an advisor to SMEs and clarify how jefacture.com brings added value to their business.

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About Banqup

At Banqup Group, our mission is to simplify and optimize business operations by helping organizations build strong digital connections with their customers and suppliers. As a leader in financial technology, we streamline and automate business processes with our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.

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Our open, cloud-based network connects consumers and organizations—small or large, local or global—and fosters collaboration, digital interactions, document exchange, payments, and cash flow optimization. It also enables us, with our partners, to create complementary data-driven services to support organizational growth.

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Within our trusted network, we provide each verified participant with the right tools to digitize and automate their business processes, from order to checkout and from procurement to payment. These tools range from smart mobile and web applications to software integrations and fully documented APIs.

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Our vision is to become the leader in all-in-one digital solutions for administrative, financial, and payment processes, as well as for communications between parties. Through cutting-edge technology and a customer-centric approach, the Banqup Group enables businesses to focus on their core operations, while we manage the complexity of their financial and administrative processes.

Take a look at our website https://www.banqup.com/ for more information.

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The prerequisites

• You hold a bachelor's degree and have a strong business acumen.
• You are eager to work in a sales team
• You are passionate about IT/cloud solutions; an affinity for invoicing and accounting is a plus
• You have excellent communication skills with an excellent knowledge of French and English (spoken and written).
• You are proactive, responsible, and well-organized.
• You are comfortable speaking in public and possess good presentation skills.

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That's what you earn.

We offer a competitive gross salary that reflects your skills and experience. We also offer flexible working hours with two days of remote work per week to help our employees achieve a better work-life balance.

The Banqup Group offers an increasing number of services that require a high level of trust from its clients. Therefore, all positions within its companies are subject to background checks. For most positions, this simply involves verifying your identity and qualifications. For other positions, we may also need to check your criminal record and employment history. Banqup applies a fair and transparent recruitment process. All vacancies are published internally and externally in accordance with our recruitment policy.

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We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. As an equal opportunity employer, we welcome applications from all backgrounds. Guided by the OECD Responsible Business Conduct and UN Human Rights principles, we are dedicated to ethical practices and making a positive impact through our innovative solutions.